Customer Service

We value our customers at and we want to do everything in our power to make your shopping experience both pleasurable and efficient. You can Contact us by e-mail if you need We will do our best to answer you within 36 hours or less.

  • If you have any questions about our products or are seeking advice or information about something,
  • If you are having any kind of problem using our website, or have questions regarding your order or shipment
  • contact us for any other reason, please email us at We always love to get feedback on our website, our packaging and our service standards. Please feel free to let us know what you think, what you like and where you might like to see changes. If you would prefer to contact us by phone, please call us at +91-80-41140255/09845476270

Out of Stock Items:

We keep an up to the minute inventory of our stock and we endeavour to keep all items in stock. However if you order an item that is out of stock you can still order for the product and we will arrange for the same within 15 business days. However you will be have to pay for your order at the time of order.

International Shipping

We welcome orders from our overseas customers. 
Your shipping cost is calculated during the checkout process so you will know exactly what your order will cost you. 
For orders delivered to non-India destinations, please note you may be charged duties and/or taxes by your local postal service and/or government for your order as it is coming from outside of your country. Any duties and/or taxes charged by your postal service and/or government are the sole responsibility of the recipient.

100% Satisfaction Guaranteed:

We want you to be entirely delighted with your purchases from 1gramjewellery. 
If, for any reason, you are not delighted with your purchase, we will refund your credit card with the cost of the product as long as you return us in 7 days of purchase and with all price tags intact. Simply e-mail our customer services team and you will be given return authorization by e-mail. Enclose the product you wish to return with the authorization slip and send it to the address we will provide you with. We will credit your account with the cost of the product in full. 
Please note, products whose price tag is removed, products which are used or damaged can not be returned. 
If you would like to exchange a product for another size, please inform our customer service team and we will provide the size required by you in exchange for the wrong size. 
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